Burwood Council — Frequently Asked Questions

Question 1

How do I join Burwood Library?

Accepted Answer

Join online or in person with proof of identity and address. Library membership is free for all residents.

Question 2

Can I borrow eBooks from Burwood Library?

Accepted Answer

Yes. eBooks and audiobooks are available through the library's digital collections via apps such as BorrowBox and CloudLibrary.

Question 3

Are computer terminals available at Burwood Library on Saturdays?

Accepted Answer

Yes — public computer access is available during library opening hours. Check the library website for booking rules, time limits and any scheduled closures.

Question 4

What are Burwood Library opening hours?

Accepted Answer

Typical hours are Monday to Friday 09:00-17:00, Saturday 11:00-16:00 and Sunday 12:00-16:00. Confirm current hours on the library web page.

Question 5

How do I register for community events?

Accepted Answer

Register online via the events listing on the council website or contact Council customer service. Some events require advance booking.

Question 6

Are community events free?

Accepted Answer

Many community events are free. Some workshops and classes have fees — event pages will list costs.

Question 7

What swimming programs are available at Enfield Aquatic Centre?

Accepted Answer

The centre offers swimming lessons for all ages, aqua aerobics, lap swimming and community sessions. See the aquatic centre page for program timetables.

Question 8

How do I lodge a development application (DA)?

Accepted Answer

Submit development applications via the NSW Planning Portal or contact Council for assistance on requirements and documentation.

Question 9

How long does DA approval usually take?

Accepted Answer

Processing times vary based on complexity and statutory requirements. Contact Council or consult the planning page for guidance on typical timeframes.

Question 10

Where are public car parks in Burwood?

Accepted Answer

Public car parks are located near shopping centres, parks and transport hubs. See the parking page for maps and locations.

Question 11

How do I apply for a parking permit?

Accepted Answer

Apply online using the council portal. Some permits require proof of eligibility; details are on the parking information page.

Question 12

How do I book a household clean up?

Accepted Answer

Book a household clean up online through the council’s waste services page.

Question 13

How do I find my bin collection day?

Accepted Answer

Enter your address on the council waste page to see scheduled collection days for your property.

Question 14

Can I hire tennis courts in Burwood?

Accepted Answer

Yes — tennis courts and other facilities can be booked online or via Council customer service. Fees apply for some bookings.

Question 15

How do I hire a council venue?

Accepted Answer

Check venue availability and book online through the Venues for Hire page or contact Council customer service for assistance.

Question 16

What arts programs does the council offer?

Accepted Answer

Programs include workshops, exhibitions and community festivals. Visit the Arts & Cultural Development page for current activities.

Question 17

How can I participate in community programs?

Accepted Answer

Register via the community programs pages or contact the relevant Council team for details on how to join.

Question 18

How can I pay my rates?

Accepted Answer

Payments can be made online via the council payment portal, by BPAY, direct debit or at council offices. See the Rates and Payments page for full options.

Question 19

What can I pay online?

Accepted Answer

You can pay rates, fines, permits and a variety of other council fees securely via the Online Payments page.

Question 20

How do I update my personal details with Council?

Accepted Answer

Use the 'Update your details online' service on the Rates and Payments section to update contact or property information.

Question 21

How do I apply for a job at Burwood Council?

Accepted Answer

View current vacancies on the Council careers page and submit your application online as instructed in each job listing.

Question 22

When are council meetings held and where can I see the agenda?

Accepted Answer

Meeting schedules, agendas and minutes are published on the Council & Committee Meetings page. Some meetings may be livestreamed or archived online.

Question 23

How do I request a tree inspection or removal?

Accepted Answer

Submit a tree request online with details and location, or contact Council with the relevant information for assessment.

Question 24

Where can I find council fees and charges?

Accepted Answer

A full schedule of council fees and charges is available on the Fees and Charges page of the Burwood Council website.

Question 25

How do I register my pet?

Accepted Answer

Pet registration information and online forms are provided on the Animals and Pets page.

Question 26

What sustainable living programs does the council offer?

Accepted Answer

Programs include energy efficiency, waste reduction, water conservation and community education initiatives; details are on the Sustainable Living page.

Rates and Charges Hardship Assistance Policy