Privacy Statement

This Privacy Statement explains how Burwood Council collects, uses, discloses and manages personal information obtained through our website and related online services. We are committed to protecting your privacy in accordance with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and our Privacy Management Plan.

This statement applies to all publicly accessible pages on our website. It does not apply to other websites that are linked to or from our site. We recommend you read the privacy statements of any external sites you visit from our site.

 

Information collected automatically

When you visit our website, certain information is automatically recorded for statistical, system administration and security purposes. This may include:

  • Your IP (Internet Protocol) address and browser type
  • The date and time of your visit
  • The pages and documents you access
  • The website or search engine that referred you to our site
  • Technical information about your device or connection

We use this data in aggregated form to understand how the website is used and to improve our services.

 

Cookies and analytics

We use behavioural analytics tools such as Google Analytics and Microsoft Clarity to understand how visitors use our website and to improve content and user experience. These tools collect aggregated information about how users navigate and interact with our pages (for example, which links are clicked or how far users scroll).

Data collected by these tools does not identify individual users and is used only for service improvement purposes. Some analytics data may be processed and stored outside NSW or Australia. You can manage or disable cookies in your browser settings if you prefer not to participate.

For details about these services, please see:

Google Privacy Policy

Microsoft Privacy Statement

 

Information you provide to us

We collect personal information that you voluntarily provide when you:

  • Complete an online form, registration, survey, or questionnaire
  • Apply for a service, permit or licence (for example, joining the library, booking a facility, or registering to conduct works on council property)
  • Subscribe to a newsletter or mailing list
  • Make an enquiry, report an issue or provide feedback
  • Register or pay for an event, class, or service

The information collected will depend on the nature of your interaction with us but may include your name, contact details, address and other relevant information required to deliver the service.

This information is collected for the purpose stated at the point of collection and will not be used for any other purpose without your consent, unless authorised or required by law.

 

Online forms and third-party platforms

Some forms and services on our website are hosted or managed through secure third-party platforms on behalf of Burwood Council. These may include platforms used for event or room booking registrations, payments, surveys, or service requests.

Where this occurs, the information you submit is collected and stored by the third-party provider and then supplied to Burwood Council.

Some third-party systems may store data outside NSW or Australia. We take reasonable steps to ensure that these providers comply with the PPIP Act and meet NSW Government privacy and security standards.

Forms built directly into our website (within our CMS) are hosted and stored within Burwood Council’s own web environment or approved hosting provider and are managed in accordance with the same privacy obligations.

 

Email newsletters and communications

If you subscribe to our email newsletter or other updates, we collect your name and email address to send you information about our services, events, and initiatives. You can unsubscribe at any time using the link provided in each email.

We use reputable email distribution services that are required to comply with privacy and anti-spam legislation.

 

Payments

Online payments (for example, for registrations, permits or classes) are processed through secure third-party payment gateways. Burwood Council does not store full credit card or banking details on its systems. Payment providers may collect and store limited information necessary to verify transactions.

 

Feedback, enquiries and complaints

When you provide feedback, make an enquiry, or lodge a complaint, we may collect personal information such as your name, contact details, and any other information you choose to include.

Providing your details is optional if you wish to give general feedback anonymously.

However, if you are making a formal complaint, reporting an issue, or requesting a response or service, we will need your contact information so we can respond to you or take appropriate action.

Personal information collected in connection with feedback, enquiries or complaints will only be used for the purpose for which it was provided and will not be added to any mailing list without your consent.

 

Data security and storage

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Data is stored securely in accordance with NSW Government information security standards.

Information is retained only for as long as necessary to fulfil the purpose for which it was collected and is then securely destroyed or archived.

 

Access and correction

You have the right to request access to, and correction of, personal information that we hold about you.

To make a privacy enquiry, request or complaint, contact us by emailing Council at council@burwood.nsw.gov.au and direct your enquiry to Council’s Privacy Contact Officer.

The contact details for external authorities to seek advice or lodge a complaint are listed below.

Information and Privacy Commission

GPO Box 7011

Sydney NSW 2001

Email: ipcinfo@ipc.nsw.gov.au

Telephone: 1800 472 679

 

 

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