Burwood Council Frequently Asked Questions

You can join Burwood Library for free by visiting in person with proof of identity and address, or by registering online. Membership gives access to books, eBooks, study resources, and events for all residents.

Burwood Library provides borrowing of books, eBooks, and audiobooks, public computer access, printing services, children’s storytime, HSC study resources, young adult fiction, and regular programs and events.

Monday to Friday 9:00–17:00, Saturday 11:00–16:00, Sunday 12:00–16:00. The library is closed on Public Holidays and you can find out more on opening hours.

Yes, public computers and printing services are available during library hours. Some services may require booking.

Submit your DA through the NSW Planning Portal or contact Council for guidance on requirements and documentation.

You can track your DA online via the NSW Planning Portal via our page or contact Burwood Council for updates.

You can apply for the following certificates depending on the information you need about a property:

• Section 10.7 Planning Certificate

  • Available as standard or urgent (10.7(2) and 10.7 (5) certificates.

  • Provides details on zoning, land use, and property planning.

• Section 603 Rating Certificate

  • Available as standard or urgent.

  • Shows any unpaid rates, water charges, or other debts associated with the property.

For full fee information and to submit an application, visit the Certificate Application page.

Burwood Council’s planning controls, development codes, heritage guidelines, and policies are available on the Council website for reference.

You can report illegal building work in Burwood by first checking the online DA Tracker which is linked to the NSW Planning Portal to see if the works are approved. If you still believe they are unauthorised, you can lodge a formal complaint by providing the exact location and a description of the work. You can also call Burwood Council's general contact number at (02) 9911 9911 to report the issue.

Programs include learn-to-swim classes, aqua aerobics, lap swimming, adult fitness squads, and community sessions. Refer to the Enfield Aquatic Centre page for details.

You can enroll in swimming lessons for all ages by checking the learn-to-swim programs online or contacting the centre.

Fees vary by program and you can find more information on the centre’s opening hours, facilities and pricing details.

Dates vary and depend on your street address. For more information on when your bins get collected visit the waste collection dates section.

Each residential rated property has two free clean-up collections per year:

• One scheduled clean-up (date set by Council)
• One booked clean-up

Visit this page to find out how to book a household clean-up or visit which dates the scheduled pick up service is.

If your bin was not collected, is missing or damaged, you can complete a form or call council. For more information visit the missed bin and replacements page.

Burwood Council provides dedicated e-waste, mattress, and white goods recycling services. Check the recycling page for collection or drop-off options.

There are a number of Public and Private car parks located near shopping centres, parks, and transport hubs. For more details on parking, visit our parking in Burwood page.

Council has changed the way you apply for, and renew your Resident, Visitor, Business, and Commuter parking permits. A new online system has been developed which means you will no longer receive a physical permit that needs to be displayed in your vehicle. Instead, your new ePermit will be a digital parking permit associated to your nominated vehicle’s registration. Information on eligibility and applications.

Metered, early bird, and 2P prime parking areas are detailed on the Metered parking areas page.

Some of our parks can be hired as multiple sports field with cricket nets, concerts, performances, large or small events, markets, festivals or a private function. You can also hire tennis courts.

You can find more information on our parks and what can be booked.

Venue availability and bookings can be made online through the Venues for Hire page or via Council customer service.

Burwood has public parks including Henley Park, Burwood Park, Wangal Park, Blair Park, Grant Park, Flockhart Park, and Woodstock Park. 

Kids and adults alike can enjoy our outdoor fitness stations, enclosed playgrounds with shaded shelters, dog off leash areas, outdoor table tennis, skate ramps, half basketball court, soccer and cricket fields, outdoor chess boards, wetlands, futsal field, ponds, BBQ's, picnic areas and more.

Burwood Council hosts a variety of events and community festivals from one off annual events like Lunar New Year, Anzac Day, Carols in the Park to regular programs and activities including senior events, art classes and workshops, guided tours and walking. Events and activities can be found across Library Events and the general events listing.

You can register online for events and also sign up to our newsletters to stay informed.

Many community events are free. Workshops, classes, or special programs may have fees listed on the event page.

You can pay your rates, receive rates notices by email and change your address details online. For more information on paying your rates.

You can update your contact or property information online through the ‘Change your postal address’ area in the Your Rates section or complete the form here.

For information on the latest jobs, apprenticeships or work experience visit the careers page.

Meeting schedules, agendas and minutes, how to participate at meetings can be found in the council and committee meeting section.

The fees and charges schedule is a list of fees for all chargeable services, requests, applications, approvals, licences, hire bookings and memberships. Fees and charges are determined by Council each year and contribute towards providing services and facilities to our area.

Programs include energy efficiency, waste reduction, water conservation, FOGO and community education initiatives. Details are on the Sustainable Living page.

You can participate in community programs and volunteering with Burwood Council by registering your interest online, contacting the Volunteering Programs Officer at (02) 9911 9911 or volunteering@burwood.nsw.gov.au

More information can be found in the Volunteering section.

To request a tree inspection or removal from Burwood Council, you must complete an application form.

You will need to provide details about the tree, the reason for the request, and the required application fee. You may also need to provide certification from a qualified arborist or other professional.

Visit the trees section for details.