If you wish to make a claim against Council for damage or loss or personal injury you can do it either online or by mail. If you are making a claim you must provide evidence to support your claim. This could be photos, videos or reports from an independent 3rd party.
Council will assess your claim on its merits, based on the evidence you provided and our own investigation findings. We may need to contact you if we need more information in relation to claim. Claims can take some time to be processed, the length of time depends on the complexity of the case and the information you provided.
We will let you know the outcome of your claim in writing. You can call us on 9911 9911 for an update on the progress of your claim.
Roads: Potholes and other road hazards
If your claim is in relation to potholes and other road hazards or damages caused by maintenance or construction works you must prove that Council have been negligent. If Council was not aware of a pothole or road hazard, Council will not accept liability. If Council’s contractor is responsible for potholes, road hazards or maintenance and construction works Council will forward your documentation to the particular contractor and you will be provided with Contractor contact details.
Service NSW are responsible for managing some of the roads in Burwood Council LGA. We do not accept claims for roads managed by Service NSW. The list of the roads maintained by Service NSW are:
- Parramatta Road
- Liverpool Road (Hume Highway)
- Georges River Road
- Coronation Parade
- The Boulevarde
Footpaths/Nature strips/Kerb & Gutters
If your claim is in relation to footpath works, nature strip or Kerb &Gutters for damage or loss or personal injury or other type of claim you must prove that Council have been negligent. If Council was not aware of any hazard that caused your damage loss or personal injury, Council will not accept liability. If Council’s contractor is responsible for footpath works, nature strips or Kerb & Gutters, Council will forward your documentation to the particular contractor and you will be provided with Contractor contact details.
We use contractors to provide some waste services, including garbage collection.
We will refer any complaints/claims in relation to garbage truck for loss or damage to our contractor to deal with complaint/claims. We will provide you with contractor contact details.
If you are making a claim about trees, visit our tree section.
Acceptance of your claim form does not mean that Council is admitting liability, it means only that Council will assess your claim on its merits, based on the evidence you provide and Council’s own investigation and findings.
We may accept your claim if it can be proven that you have suffered a loss, damage or personal injury as a result of Council’s fault or negligence and our investigation supports your claim.
If a third party has caused damage to your property or is a cause of your fall, we will not be able to help you. However, if Council contractor is responsible for your claim all information and documentation will be forwarded to the particular contractor to deal with the issue and you will be supplied with contractor contact details.
Claim Form Application