New ePermit System

From 2 April 2024, Council has changed the way you apply for, and renew your Resident, Visitor, Business, and Commuter parking permits. A new online system has been developed which means you will no longer receive a physical permit that needs to be displayed in your vehicle. Instead, your new ePermit will be a digital parking permit associated to your nominated vehicle’s registration.

Check your eligibility
Create/Sign in to your account
Change the vehicle registration on your Visitor ePermit 

What does this mean for me?

This means that any new or physical parking permits due for renewal will need to be applied for online, and if approved (granted), a new digital parking ePermit will be issued.

If you currently have no permits or a permit expiring in the next month and you are eligible, you can apply for a digital parking ePermit now by visiting the Burwood ePermits Self Service Portal. If your permit expiry is greater than one month, please continue to use these permits until you receive a renewal reminder from Council.


How do I know if I am eligible for a digital parking ePermit and if so, how do I apply for one?

To see if your property is in a Permit Parking Scheme (PPS) Zone, click here.

If you are eligible, you will need to set up an online account to use the system. Following sign up you will be able to apply for your digital parking ePermit(s). As part of the application process you will still need to provide all the required documentation such as vehicle registration papers to support your application. 


How do I change the vehicle registration of my visitor parking ePermit?

To change the vehicle registration on your Visitor Parking ePermit, click here.

You will need to sign into your account, find the visitor ePermit from the list of approved permits and click on the “Update vehicle” button.  You can then change the vehicle registration assigned to that ePermit.

When the registration has been updated, you will receive an email from ‘ParkingPermits’ confirming the change to the permit details.


Frequently Asked Questions

What is a digital parking ePermit?

A digital parking ePermit is available for eligible residents, which is associated to a vehicle's registration. An approved (granted) digital parking ePermit linked to a vehicle's registration and exempts the vehicle from the time limits. Permit holders must still park in accordance with NSW Road Rules, within the designated zone and comply with the digital permit’s Conditions of Use.


How do I obtain a digital parking ePermit?

When a new PPS zone is created, residents are notified in writing that time-limited parking is going to be introduced in their area. Included in this notification is information on how to apply for a digital parking ePermit.

New residents in areas where a PPS zone already exists should check the online system here for their eligibility to obtain a digital parking ePermit and if eligible, sign up and apply. Digital parking ePermits will only be offered to those who meet the eligibility criteria outlined in the online system.

How many digital Residential ePermits can I have?

All eligible residential properties are automatically entitled to one Resident digital ePermit. If your property has no off-street parking (include driveways, car ports or garages used for storage) you are entitled to one additional Resident ePermit.

There are no fees for Residential digital ePermits.

What is an eligible vehicle?

An eligible vehicle is one that is registered to your address and parked there during the week. This does not include caravans, box and boat trailers or vehicles heavier than 4.5-tonne.

What if I change my vehicle?

If your vehicle registration details change and you would like to update your digital ePermit you will be required to withdraw your current ePermit and reapply with the new vehicle registration details. This can be done by selecting your current Resident ePermit and selecting ‘Withdraw’. You will then be able to reapply for your new ePermit via the standard process.

How many digital Visitor ePermits can I have?

All eligible residential properties are automatically entitled to one free Visitor digital ePermit.

A maximum of one additional Visitor ePermit may be obtained for an annual fee.

What if I need help updating the details of my Visitor ePermit?

If you are having difficulty or need some assistance in updating your Visitor ePermit you can call Council on 9911 9911 Monday to Friday between 8:30am and 5:00pm and we can update this on your behalf. If it is outside these times, please email council@burwood.nsw.gov.au and we will respond to your query as soon as possible within business hours.



Does a digital parking permit guarantee me a parking space in front of my property?

No – but the parking restrictions should free up some of the spaces previously used by all-day parkers.


I am renting. Am I eligible for a digital parking ePermit?

Yes – renters are entitled to the same ePermits as property owners. You may use your rental agreement as proof of occupancy.



I have regular visitors to my home who care for me/my children, can I obtain a digital parking ePermit for these people?

The Visitor digital parking ePermit can be used for these instances as the associated vehicle registration can be changed.



Am I an eligible resident?

To be eligible you must be a permanent resident (including rental tenants) of a property located in a PPS zone. Proof of eligibility must be provided before a digital parking ePermit can be issued.



I’m having trouble navigating the online system. How can I get help?

If you are accessing the system Monday to Friday between 8:30am and 5:00pm, you can call our Customer Service team on 9911 9911 and when prompted press “1” for the electronic parking permit team.  If it is outside these times, please email council@burwood.nsw.gov.au and we will respond to your query as soon as possible within business hours.

What are the minimum passwords requirements to create my account?

The minimum requirement for a password area minimum of 8 characters, including at least one uppercase letters, one lowercase letters, one number, and one special character.