Terms and Conditions

• Customers are required to follow all safety directions and requests from staff at all times and follow all sign- posted pool rules. 
• Management reserves the right to refuse entry. Non-compliance with the Conditions of Entry may result in removal from the Centre and future entry may also be refused.
• All fees and payments are non-refundable. 
• To maintain an enjoyable family friendly environment, patrons will be respectful towards all staff and other patrons. 
• All children aged 0-5 years and non-swimmers must have a parent or carer with them in the water at all times.
• All children aged 6-10 years require active supervision at the Centre by a parent or carer at all times.
• All children under the age of 16 years must be accompanied by an adult 18 years and over.
• Customers are not permitted to bring glass objects, alcohol or illicit drugs into the Centre.
• Only recognised swimwear is to be worn in the water.
• Swim nappies must be worn in the water by infants.
• Valid concession cards must be presented for concession rates
• Passes & memberships must be presented and scanned on entry at all times.
• Only Enfield Aquatic Centre staff or approved operators are permitted to conduct learn to swim lessons, private swimming lessons or coaching
• Inappropriate use of cameras and mobile phones is not permitted.
• Membership cards are property of Burwood Council. A replacement card fee applies.

Learn to Swim Terms and Conditions

• Enfield Aquatic Centre does not provide make-up lessons.
• Credits will be applied to family accounts for pool closures by Burwood Council, for students who have scanned their Membership Card on entry. 
• Credit may be requested for students who have missed three or more consecutive lessons due to major illness or injury, with provision of relevant doctors certificate and credit application form.

Memberships and visitor passes Terms and Conditions:

• All Passes and Memberships cannot be frozen, suspended or transferred.
• All Passes and Memberships are non-transferable or refundable and are registered for individual use only.
• All multi-visit passes are only valid for 12 months from date of purchase.
• All membership passes are only valid for the specified period from the date of purchase.
• Passes are the full responsibility of the customer.
• Passes must be shown on entry at all times. 
• There is a small replacement card fee to replace a lost pass.

Enfield Aquatic Centre reserves the right to cancel any membership and visit pass and request the return of the associated pass(es) at its discretion.