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Library Policies

Our Customer Service Charter

This Charter is our commitment to provide you with a great experience every time that you visit the Library. It sets out how you can help us to provide you with the service that you need from us.

Burwood Library Strategic Plan

The Library Strategic Plan 2022 – 2027 outlines how Council will deliver its Burwood Library and Community Hub services over the next 5 years in order to meet the changing needs and expectations of Burwood’s growing and diverse community.

Burwood Library Collection Development Policy

Burwood Library Collection Development Policy will develop a fresh and current library collection that represents the cultural, educational, informational, technological and recreational needs of the community. It assists staff to achieve optimal and equitable access to all the library’s collections, both physical and digital.