When I tried to borrow something on Hoopla I got a message that the collective daily borrow limit set by the library has been reached?
You may see this message if the library’s daily borrowing limit has been reached. Burwood Library has a shared daily cap on borrowing across all patrons, which resets at midnight. If this happens, please try again the next day.
How many items can I borrow each month?
You can borrow 6 items per month.
How long can I keep items?
Most Movies and TV episodes are available for 72 hours (3 days) from the time you borrow the title. Some publishers limit the borrow time to 48 hours (2 days).
Most Music albums are available for 7 days from the time you borrow the title.
Most Audiobooks, Comics, and eBooks are available for 21 days from the time you borrow the title.
BingePasses are available for 7 days from the time you borrow the title.
Can I renew items?
If your library allows renewals: The renew option will appear 24 hours before a title is due on the title details page. Keep in mind renewing a title will take a borrow from your monthly limit.
Help! I can’t log in!
If your library registration is expired, or you have overdue books on your account, you may have trouble logging in. If you need help accessing your account get in touch with the library on 9911 9999 or you can email the Digital Experience team at DigitalExpPrograms@burwood.nsw.gov.au
Need more help?