Please be advised the pre-Mother's Day Woodstock Artisans Market has been cancelled this Sunday 5 May due to extremely heavy rain predicted.We apologise for any inconvenience caused.
BURWOOD LIBRARY AND COMMUNITY HUB CUSTOMER SERVICE CHARTER
At Burwood Library and Community Hub, we are dedicated to providing a welcoming and enriching experience for all our customers. Our Customer Service Charter outlines our commitment to delivering exceptional service in a friendly and efficient manner.
OUR COMMITMENT TO YOU
• To provide an inclusive, safe and accessible space for all• To provide fair and equal access to our services and programmes• To provide a prompt and courteous service by highly skilled and professional staff• To provide access to comprehensive collections both print and digital which are continually updated to meet the evolving needs and interests of our community• To collect materials that reflect the local history of Burwood• To provide access to modern technology• To be actively involved in engagement initiatives to foster a sense of community and lifelong learning• To adhere to strict confidentiality and privacy standards• To uphold zero tolerance for any behaviour which poses a risk to the safety of our customers and staff• To value your opinions and welcome your ideas and suggestions on ways to improve our services
HOW YOU CAN HELP
Quality services in a safe and respectful environment can only be achieved in partnership with our customers. We ask you to:
• Treat staff with respect and courtesy• Respect the rights and privacy of other customers whilst using the facilities • Supervise children in your care and take responsibility for their use of library resources• Take care of library resources you use and borrow• Use technologies in a cyber-safe and responsible manner• Take responsibility for your property whilst in the Library and Community Hub• Adhere to Library policies and staff direction
HAVE YOUR SAY
Complete a Customer Feedback Form or
Write to: Manager Library and Community Hub 2 Conder Street, Burwood NSW 2134Phone: 02 9911 9999Email: library@burwood.nsw.gov.au