Why are Hoopla and uLibrary being discontinued?
Following a review of community feedback and digital collection usage, Burwood Library has decided to focus its investment on Libby and BorrowBox, the platforms most used by our members. Consolidating our digital collection allows us to provide a stronger and more sustainable eBook and audiobook service.
When will Hoopla and uLibrary be discontinued?
Both services will be available until 30 June 2026 and will no longer be accessible through the library from 1 July 2026.
How was this decision made?
The decision was informed by community survey feedback, platform usage data, collection performance, and the library's goal of providing the best value from its digital collections budget.
What should I use instead?
We recommend Libby and BorrowBox for eBooks and audiobooks. Both services are free to use with your Burwood Library membership.
What will happen to my loans?
Hoopla and uLibrary will remain available until 30 June 2026. We encourage users to finish any borrowed content before this date. Access to content after the services are discontinued will be subject to the providers' platform arrangements.
Will my reading history or favourites transfer to Libby or BorrowBox?
No. Reading history, favourites, wishlists and account information cannot be transferred between platforms. You may wish to make a note of any titles you would like to borrow again in the future.
What if a title I borrowed on Hoopla or uLibrary isn't available on Libby or BorrowBox?
While many popular titles are available across multiple platforms, collections differ between services. If you are looking for a particular title, get in touch and we will see if we can help find it for you.
Can library staff help me get started with Libby or BorrowBox?
Yes. Our staff can help you install the apps, sign in with your library card, and show you how to borrow eBooks and audiobooks.
Who can I contact if I have questions?
Please contact Burwood Library staff in person, by phone or email library@burwood.nsw.gov.au. We are happy to assist with any questions about this change.