Community Support Services and Information

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Below are a variety of local and national services that can help our community at this time. 

Local Churches and Charities

  • St Nectarios Church: 0415 124 709 (Fr George)  
    • Support is being offered to vulnerable, elderly and those in need. This can include grocery drop-offs, or other assistance including a regular check-in phone call.
    •  Available in English or Greek.
    • St Nectarios Church are also providing those in need with free home-made meals through the Cottage Kitchen.
    • The Cottage Kitchen operates every Tuesday from 12 noon to 1:30pm
    • Location: The Cottage, 5 Burleigh Street Burwood.
  • St Merkorious Charity: 0478 760 450
    • Committed to serving the less fortunate especially the elderly, the sick and the homeless.
    • Offering FREE cooked meals/ dry hamper/ fruit and veggie home delivery for those with residential addresses, or at a pickup point for the homeless at designated locations.
    • Catering to everyone in need. If you would like to be part of our Food Relief Program or to volunteer with us, contact the office for more information or email: charity@stmerkorious.com.
  • St Paul's Anglican Church Burwood: 02 9747 4327
    • St Paul’s Church are providing those in need with staple food and hygiene support packages through the Parish Pantry.
    • The Parish Pantry operates between 9.30am – 11.30am each Tuesday and Thursday.
    • Location: St Paul’s Church: 205 – 207 Burwood Road, Burwood 2134.

Counselling and Mental Health Support

Finance Management

Burwood Community Welfare Services and TAFE NSW 

  • Free online course: 'Manage my Money'
  • Topics covered: Financial goal setting, Personal budgeting, Borrowing money- credit cards and loans, Taxation obligations- personal income tax, Managing debt and External social/ economic factors that affect finances.
  • Course day: Monday, Time: 11:30am-12:30pm, Starts: May 2020
  • Sign up today. Contact: cm@bcw.org.au or 02 97441866
  • More information

Emergency Services

In case of emergency, fire, medical or police, please call 000.

Addiction Support

CatholicCare: 13 18 19

  • Services for those struggling with addiction.
  • Conduct in person, telephone and video counselling and group service delivery.   
  • Gamble Aware Counsellor – Speciality Service Provider.

  • Family Recovery – Specialty Family Counselling and Support for all family members

  • Financial Counselling –  for Problem Gamblers.

  • Relationships and Family Counselling – Generic Relationship and Family Counselling.

  • Also provide men’s behaviour change programs, DFV Victim services, Parentline, Carers line, parent education services, and a range of other services.

 

Commonwealth Income Support

Register your intention to claim a Centrelink payment if you’re affected by Coronavirus.  Learn about the Australian Government’s announcement regarding more financial assistance for coronavirus affected job seekers.

https://www.servicesaustralia.gov.au/individuals/subjects/affected-coronavirus-covid-19

Employment

Australian Government Job Hub

Ethical Jobs

 

 

Skill Building

TAFE NSW

 

Anti-discrimination

Anti-Discrimination NSW Covid-19 Toolkit

 

International Students

  • The NSW Government will fund temporary crisis accommodation for stranded international students as part of a $20 million package protecting the vulnerable and maintaining the State’s track record as a leading global study destination.

    “The package includes a temporary housing scheme, targeted at students in genuine need and delivered through approved student accommodation or homestay providers.   
    "It also provides increased support via the International Legal Service NSW, making available 50,000 free subscriptions to the multilingual My Legal Mate student app".

    A new 24/7 international student support service, through the NSW Government COVID-19 hotline (13 77 88), will offer free advice and information about other measures, including the moratorium on rental evictions and medical, mental health, legal and emergency support.

  • Call the Service NSW hotline (13 77 88) for further information on COVID-19 support available or visit the website here.
    For any other enquiries please email contact@Multicultural.nsw.gov.au

 

Community Language Translations

NSW Justices of the Peace

NSW Justices of the Peace (JP) Register

Supermarkets

Staying Safe During COVID-19

Alternatively you can call the Coronavirus Health Information Line on 1800 020 080 for information on novel coronavirus. The line operates 24 hours a day, seven days a week.

Online Safety

Online Safety Links

 

COVID-19 and Family Violence

  • Australian Government Department of Social Services

For many people, including victim-survivors of family violence, being at home is not always a safe place.

Family violence incidents are likely to increase as a result of the COVID-19 pandemic. For many people, public health and community containment measures introduced to reduce the spread of COVID-19 such as social distancing and self-isolation, as well as increased financial insecurity and reduced ability to leave relationships, may increase their risk of family violence.

Staying safe

A safety plan is a personalised, practical plan that includes ways to remain safe while in a relationship, planning to leave, or after you leave.

Public health measures that are in place to contain COVID-19 might require you and your family to stay home where possible and have limited social contact. Having a safety plan can help you to protect yourself during this difficult time. The best way to make a safety plan is in consultation with a support service, in particular a specialist family violence service.

Things to consider for increasing safety during a family violence crisis:

  • If you sense trouble or find yourself in an argument, move to a 'lower risk space': rooms with two exits and fewer things that can be used as weapons, where you can be seen or heard from the outside.
  • Kitchens, bathrooms and garages are more dangerous than living rooms, dining rooms or bedrooms. Learn - and teach your children - to get positioned 'between trouble and the door'.
  • Teach the children how to call police 000 and to know their home address.
  • Where possible have a charged phone and a back-up plan in case you are separated from your phone, for example, have a hidden second phone.
  • Create signals and/or code words that will let your children know to get out and go to a pre-arranged place of safety.
  • Create signals that will let your neighbours/family members know to create a supportive or defusing presence or call 000. For example, a turned-on porch light, drawn shade.
  • Have an escape plan and back-up. Rehearse getting out in the dark and with the children. Keep spare keys and important documents where you can get to them readily. Have some money stashed away for emergencies.
  • Consistent with their age, their instincts and their skills, develop safety plans for the children - about calling help or getting to a place where they will be safer.
  • Do whatever it is you need to do to buy time and/or space, to defuse the situation, or to protect yourself and your children.
  • Be extra mindful of good hygiene practices: wash your hands regularly, avoid touching your face, minimise contact with surfaces that other people have had contact with.
  • Travel restrictions may impact your escape or safety plan – it may not be safe for you to use public transportation or interstate flights may be cancelled.
  • Think about the types of essential services you may come into contact with during the COVID-19 restrictions (such as school, GP and other healthcare services, post office, supermarkets) and how you can use them as part of your safety plan.
  • Your plan should be flexible enough to enable you to implement contingency plans if your original plan becomes unfeasible.

             Source: www.dvrcv.org.au

For more information about how to make a safety plan and to access online safety planning support, visit the 1800 RESPECT “Safety planning” web page.

Listed below are factsheets developed as part of a series fromLegal Aid NSWthat aim to help answer questions about COVID-19 and family law:

COVID-19: It's not safe for me to stay at home - what should I do?
During the COVID-19 pandemic, it may be harder for you to find a time when it is safe to leave your home because of family and domestic violence. This factsheet provides information about things you should consider when making a plan to leave.

COVID-19: Are you worried about domestic and family violence?
Domestic and family violence can become worse during a crisis. During the COVID-19 pandemic, you might be worried about your safety, or the safety of someone you know. This factsheet has information about keeping safe during the COVID-19 pandemic.

COVID-19: Apprehended domestic violence orders
Domestic and family violence can become worse during a crisis. Police can make an application in court for an apprehended domestic violence order to keep you and your children safer.

COVID-19: Child support and family payments
If care arrangements for your child change or your income changes because of COVID-19, this could affect your child support assessment and family tax benefit payments. This factsheet aims to help answer your questions.

COVID-19: Financial stress for separating families
Separation can be a time of financial stress for many families, and many people have lost income due to the COVID-19 pandemic. This factsheet offers tips for dealing with financial stress when you are going through separation.

COVID-19: Mediation by telephone
Because of the COVID-19 pandemic, there have been changes in the way family law courts operate. This factsheet is about how a mediation, or family dispute resolution conference, can help you resolve your family law problems quickly and without the need to go to court.

 

Reach out for help

While people are encouraged to stay at home, it is important that you know you can reach out for support. Specialist family violence services are open and available for support and advice for anyone experiencing family violence who is worried about how potential self-isolation or quarantine will impact on their safety and wellbeing.

In the event of an emergency call

000

Burwood Police station

Contact Number - 9745 8499

National sexual assault, domestic family violence counselling service

  • 1800RESPECT will continue to operate as usual during the COVID-19 health emergency.
  • They are open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.

Contact Number - 1800 737 732

(1800 RESPECT)

Interpreter - 131450

 

Women’s Domestic Violence Court Advocacy Services

WDVCASs provide women and their children with information, advocacy and safety planning where appropriate. They provide referrals to services including housing, counselling, financial assistance or health services.

A number of WDVCASs work with solicitors from theDomestic Violence UnitorDomestic Violence Practitioner Scheme, who can provide legal advice on matters including:

  • Apprehended Domestic Violence Orders (ADVOs)
  • financial advice
  • family law
  • immigration
  • and other issues

Contact Number – 1800 938 227 (1800 WDWCAS)

 

Legal Aid NSW Domestic Violence Unit

While legal aid NSW Domestic Violence Unit are not currently providing their usual face-to-face services, advice and duty services are availableover the phoneto clients who are experiencing domestic violence and need help with any of the following issues:

  • Duty representation in the Family Court;
  • Duty representation in some ADVO lists in the Local Court (including for defendants who are primary victims of violence)
  • Family law (Parenting and property issues);
  • Care & Protection;
  • Divorce;
  • Child Support;
  • ADVOs;
  • Victim’s Support; and
  • Other legal issues the client is having because of domestic violence

The Legal Aid DV team is made up oflawyers, social workersandfinancial counsellorswho work collaboratively to support clients.

Contact Number - 9219 6300

 

Burwood Community Welfare Services

Support women who are affected by domestic and family violence:

  • Refer clients to appropriate agencies

     

  • Help with practical needs where possible
  • Phone counselling is available
  • Case work caseworker can contact Legal Aid ask for advice on behalf of the client
  • Advocacy

They are still supporting clients by scheduling appointments and then conductingon the phone.

Contact Number -9744 1866

 

Metro Assist Family teamare still providing the following

  • Casework support for any families, youth and children who may be vulnerable and experiencing difficulties.
  • Our Psychologist is also taking referral for children, youth and families
  • Community team will be setting up support groups via our Face Book page. If any community member is interested please email Geneve.OConnor@metroassist.org.au

Contact Number – 97981700

If families, youth or children would like to access our service please contact us on 9798 1700 9am till 5pm Monday to Friday.

 

 

 

 

 

Some of our local churches are holding services online. Contact your local church directly for further information. 

St Nectarios Church:  Fr George  0478 760 450

Support is being offered to vulnerable, elderly and those in need. This can include grocery drop-offs, or other assistance including a regular check-in phone call - available in English or Greek.

Lifeline Australia

24 hour telephone crisis support and suicide prevention 

Suicide Callback Service

Kids Helpline

Headspace

Online telephone and counselling for young people

Beyond Blue

24/7 support line and chat line available

Transcultural Mental Health Service

Link2home

Provides 24/7 referral to accommodation and homelessness services

1800RESPECT

National Sexual Assault, Domestic Family Violence Counselling Service

NSW Aging and Disability Abuse Helpline 

NSW State Emergency Service

Official Government ‘Coronavirus Australia’ App

For support in a crisis please call the NSW Mental Health Line on 1800 011 511 (24 hours/ 7 days a week) or in an emergency call 000

In case of emergency, fire, medical or police, please call 000.

Register your intention to claim a Centrelink payment if you’re affected by Coronavirus. 

To learn about the Australian Government’s announcement regarding more financial assistance for coronavirus affected job seekers go to the Services Australia website.

Australian Government Job Hub

Supporting businesses and those Australians looking for work.

Go to the  DESE website.

Ethical Jobs

Go to the ethical Jobs website.

SBS Coronavirus Explained In Your Language

Multicultural NSW Translating Services

 Our communities and businesses are facing unprecedented challenges and stresses in the face of Covid-19. In an effort to keep our community safe and connected Burwood Council has developed an interactive shopping and medical centre mapping resource, facilitating access to key health and wellbeing information and services.

  

MapLegend_Medical-Centres.png

There are arange of government websites that provide health information relating to COVID-19: 

Alternatively you can call the Coronavirus Health Information Line on 1800 020 080 for information on novel coronavirus. The line operates 24 hours a day, seven days a week.

For many people, including victim-survivors of family violence, being at home is not always a safe place.

Family violence incidents are likely to increase as a result of the COVID-19 pandemic. We recognise that for many people, public health and community containment measures introduced to reduce the spread of COVID-19 such as social distancing and self-isolation, as well as increased financial insecurity and reduced ability to leave relationships, may increase their risk of family violence.

Have a Safety Plan

A safety plan is a personalised, practical plan that includes ways to remain safe while in a relationship, planning to leave, or after you leave.

Public health measures that are in place to contain COVID-19 might require you and your family to stay home where possible and have limited social contact. Having a safety plan can help you to protect yourself during this difficult time. The best way to make a safety plan is in consultation with a support service, in particular a specialist family violence service.

Things to consider for increasing safety during a family violence crisis:

  • If you sense trouble or find yourself in an argument, move to a 'lower risk space': rooms with two exits and fewer things that can be used as weapons, where you can be seen or heard from the outside.
  • Kitchens, bathrooms and garages are more dangerous than living rooms, dining rooms or bedrooms. Learn - and teach your children - to get positioned 'between trouble and the door'.
  • Teach the children how to call police 000 and to know their home address.
  • Where possible have a charged phone and a back-up plan in case you are separated from your phone, for example, have a hidden second phone.
  • Create signals and/or code words that will let your children know to get out and go to a pre-arranged place of safety.
  • Create signals that will let your neighbours/family members know to create a supportive or defusing presence or call 000. For example, a turned-on porch light, drawn curtains.
  • Have an escape plan and back-up. Rehearse getting out in the dark and with the children. Keep spare keys and important documents where you can get to them readily. Have some money stashed away for emergencies.
  • Consistent with their age, their instincts and their skills, develop safety plans for the children - about calling help or getting to a place where they will be safer.
  • Do whatever it is you need to do to buy time and/or space, to defuse the situation, or to protect yourself and your children.
  • Be extra mindful of good hygiene practices: wash your hands regularly, avoid touching your face, minimise contact with surfaces that other people have had contact with.
  • Travel restrictions may impact your escape or safety plan – it may not be safe for you to use public transportation or interstate flights may be cancelled.
  • Think about the types of essential services you may come into contact with during the COVID-19 restrictions (such as school, GP and other healthcare services, post office, supermarkets) and how you can use them as part of your safety plan.
  • Your plan should be flexible enough to enable you to implement contingency plans if your original plan becomes unfeasible.

Source: www.dvrcv.org.au

For more information about how to make a safety plan and to access online safety planning support, visit the 1800 RESPECT Safety planning webpage.

Listed below are factsheets developed as part of a series from Legal Aid NSW that aim to help answer questions about COVID-19 and family law:

COVID-19: It's not safe for me to stay at home - what should I do?
During the COVID-19 pandemic, it may be harder for you to find a time when it is safe to leave your home because of family and domestic violence. This factsheet provides information about things you should consider when making a plan to leave.

COVID-19: Are you worried about domestic and family violence?
Domestic and family violence can become worse during a crisis. During the COVID-19 pandemic, you might be worried about your safety, or the safety of someone you know. This factsheet has information about keeping safe during the COVID-19 pandemic.

COVID-19: Apprehended domestic violence orders
Domestic and family violence can become worse during a crisis. Police can make an application in court for an apprehended domestic violence order to keep you and your children safer.

COVID-19: Child support and family payments
If care arrangements for your child change or your income changes because of COVID-19, this could affect your child support assessment and family tax benefit payments. This factsheet aims to help answer your questions.

COVID-19: Financial stress for separating families
Separation can be a time of financial stress for many families, and many people have lost income due to the COVID-19 pandemic. This factsheet offers tips for dealing with financial stress when you are going through separation.

COVID-19: Mediation by telephone
Because of the COVID-19 pandemic, there have been changes in the way family law courts operate. This factsheet is about how a mediation, or family dispute resolution conference, can help you resolve your family law problems quickly and without the need to go to court. 

 

Reach out for help

While people are encouraged to stay at home, it is important that you know you can reach out for support. Specialist family violence services are open and available for support and advice for anyone experiencing family violence who is worried about how potential self-isolation or quarantine will impact on their safety and wellbeing.

In the event of an emergency call

000

Burwood Police station

Call 9745 8499

National sexual assault, domestic family violence counselling service

1800RESPECT will continue to operate as usual during the COVID-19 health emergency.

They are open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.

Call 1800 737 732

(1800 RESPECT)

 

Interpreter 13 14 50

Women’s Domestic Violence Court Advocacy Services

WDVCASs provide women and their children with information, advocacy and safety planning where appropriate. They provide referrals to services including housing, counselling, financial assistance or health services.

A number of WDVCASs work with solicitors from theDomestic Violence UnitorDomestic Violence Practitioner Scheme, who can provide legal advice on matters including:

  • Apprehended Domestic Violence Orders (ADVOs)

  • financial advice

  • family law

  • immigration

  • and other issues

Call 1800 938 227 (1800 WDWCAS)


Legal Aid NSW Domestic Violence Unit

While legal aid NSW Domestic Violence Unit are not currently providing their usual face-to-face services, advice and duty services are available over the phone to clients who are experiencing domestic violence and need help with any of the following issues:

  • Duty representation in the Family Court;

  • Duty representation in some ADVO lists in the Local Court (including for defendants who are primary victims of violence)

  • Family law (Parenting and property issues);

  • Care & Protection;

  • Divorce;

  • Child Support;

  • ADVOs;

  • Victim’s Support; and

  • Other legal issues the client is having because of domestic violence

The Legal Aid DV team is made up of lawyers, social workers and financial counsellors who work collaboratively to support clients.

Call 9219 6300


Burwood Community Welfare Services

Support women who are affected by domestic and family violence:

  • Refer clients to appropriate agencies

  • Help with practical needs where possible

  • Phone counselling is available

  • Case work caseworker can contact Legal Aid ask for advice on behalf of the client

  • Advocacy

They are still supporting clients by scheduling appointments and then conducting on the phone counselling.

Call 9744 1866


Metro Assist Family team are still providing the following:

  • Casework support for any families, youth and children who may be vulnerable and experiencing difficulties.

  • Our Psychologist is also taking referral for children, youth and families

  • Community team will be setting up support groups via our Face Book page. If any community member is interested please email Geneve.OConnor@metroassist.org.au

Call 9798 1700

Families, youth or children can call us on 9798 1700 9am till 5pm Monday to Friday.