Community Support Services and Information

Community Support Services

Below are a variety of local and national services that can help our community at this time.

Please find a list of local Burwood Pantries and Social Support Organisations.

Access Sydney Community Transport (ASCT)

  • A not-for-profit community organisation based in Sydney, NSW. ASCT’s main focus is on the provision of transport services to the frail aged, older people with disability and their carers.
  • Services:  Health, Recreational, Shopping Transport and Social Outings/
  • During COVID, they are offering Medical, Vaccine Transport and Dial Up Grocery Orders and Social Check-in calls.
  • Phone:  8241 8000
  •  Website

Burwood Uniting Church

  • Offering emergency relief help, food vouchers, rent and electricity assistance      
  • Phone:  9744 9635
  • Website

Burwood Community Welfare Services

  • BCWS have a collection bank for foodbank for international students for pick up only, they also have a pantry for food (non-perishable) for the community.
  • Donations: take food donations but have to be non-perishable foods.       
  • Phone:  9744 1866
  • Website

God's Love Care Feed Charity

God’s Love Care Feed works closely with its Foodbank agency, International Faith Community

  • Distributes food with its direct presence in Burwood
  • ·Networks with other helpers so food goes where it is needed
  • Railway refuge points, local welfare outlet
  • Food outreach activities of local churches
  • Self-help groups such as NA
  • Offers a word of connection to people suffering isolation
  • Especially helps temporary residents and others unassisted by government plans
  • Provides opportunities for Centrelink-registered volunteer
  • 55a Shaftesbury Rd, Burwood NSW 2134
  • Phone:  0405 122 280
  • Website 

Inner West Meals on Wheels

  • Providing nutritional meals, care and support services to frail aged, people with disabilities and their carers to enable them to be more independent in the community and remain living at home as long as possible.    
  • Phone:  8745 0086
  • Website

St Joseph's Maronite Catholic Church

  • St Joseph’s offer food delivery services and support to those who are in need of assistance, packing food supplies and safely delivering to the many families in the community.
  • 7 Acton St, Croydon NSW 2132
  • Phone:  (02) 9166-9912
  • Website 

Saint Nectarios

  • The Parish and Community runs The Cottage Kitchen which provides free home cooked meals every Monday to the vulnerable and those in need. Meals are prepared and delivered in the local area in a Covid-safe way by volunteers.
  • Donations:  take food donations, non-perishable food pantry items, ingredients for cooking in the kitchen, fresh fruit and vegetables          
  • Phone:  0418 612 187
  • Website

St Merkorious Charity

  • Committed to serving the less fortunate especially the elderly, the sick and the homeless.
  • Offering FREE cooked meals/dry hamper/fruit and veggie home delivery for those with residential addresses, or at a pickup point for the homeless at designated locations.
  • Donations:  take food donations, non-perishable food pantry items, ingredients for cooking in the kitchen, fresh fruit and vegetables          
  • Phone:  0478 760 450
  • Website

St Paul's Anglican Church

  • Provides food and clothing and basic medical advice to disadvantaged and homeless people.  
  • St Paul’s Church are providing those in need with a food hamper available once a week on Tuesday OR Thursday mornings and hygiene support packages are available in the first week of the month only.  The Parish Pantry operates between 9.30am – 11.30am each Tuesday and Thursday. Deliveries are made on Tuesdays and Thursdays but must be requested before the given day.
  • Donations:  take food donations, non-perishable food pantry items, ingredients for cooking in the kitchen, fresh fruit and vegetables          
  • Phone:  9747 4327
  • Website

St Vincent’s de Paul

Currently providing food vouchers, e-vouchers, some food parcels, emergency furniture assistance and emergency relief

 

 

 

The COVID 19 pandemic has seen a significant rise in pressures on individuals and households. People’s sense of wellbeing and their mental health is sometimes suffering as a result of the extended lockdown, financial pressures, and concerns about the health of self and family.

To assist you in this difficult time Council is offering friendly phone calls to support your wellbeing and referrals to support mental health. 

You can nominate below to receive a friendly phone call from one of Council’s trained staff or for a referral to a psychological support service. 

Calls can be made in English, Cantonese or Mandarin. 

If you would like to receive a call or a referral, please complete the form below and we will contact you within three working days. 

English Form 

新冠疫情使个人和家庭承受的压力明显增加。 由于长期封锁、经济压力以及对自己和家人健康的担忧,人们的幸福感和心理健康有时会受到影响。 

为了帮助您度过这个困难时期,市议会提供电话问候服务来维护您的福祉,并提供介绍信来维护您的心理健康。 

您可以在下方提出想接到来自市议会训练有素的工作人员的问候电话,或需要心理支持服务的介绍信。 

问候电话所用语言可以是英语、粤语或普通话。 

如果您想接到电话或需要介绍信,请填写下面的表格,我们将在三个工作日内与您联系。 

中文形式 

  • NSW Mental Health Line: 1800 011 511
  • Lifeline Australia: 13 11 14
  • Suicide Callback Service: 1300 659 467
  • Kids Helpline: 1800 551 800
  • 1800RESPECT: 1800 737 732
    • Confidential information, counselling and support service open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse. 
    • Website
  • Black Dog Institute
    • Information on symptoms, treatment and prevention of depression and bipolar disorder.
    • Website
  • Carers Australia: 1800 422 737
    • Short-term counselling and emotional and psychological support services for carers and their families in each state and territory.
    • Website
  • MensLine Australia: 1300 789 978
    • A telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way.
    • Website
  • MindSpot Clinic: 1800 614 434
    • An online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety and depression. 
    • Website
  • Headspace:
  • Beyond Blue: 1300 224 636
  • Youth Beyond Blue: 1300 224 636
  • CASS Care: 9789 4587
    • Provide a comprehensive range of social and welfare services to multicultural communities. CASS serve people in the general community, including those of East Asian backgrounds.
    • Services include:
    • Residential Aged Care
      • Home Aging
      • Disability
      • Vocation and Training
      • Settlement and Health
      • Child Care
      • Language Classes
    • CASS Care are also able to offer support in Chinese, Korean, Indonesian and Vietnamese.
    • For more information please visit CASS Care website or to contact via email
  • Head to Health 
  • Life in Mind
    • National gateway connecting Australian suicide prevention services to each other and the community. 
    • Website
    • Covid-19 support
  • Mental Health Australia
    • Social awareness and connection campaign to promote positive mental health and well being during this time of physical distancing. 
    • Website
    • Campaign information
  • NSW Mental Health Line: 1800 011 511
  • NSW Refugee Health Service
  • National Aboriginal Community Controlled Health Organisation (NACCHO):
    • Aboriginal Community Controlled Health Services and Aboriginal Medical Services in each state and territory.
    • Website
  • National Coronavirus Helpline: 1800 020 080
    • 24/7 information on coronavirus
    • Website
  • Transcultural  Mental Health Service:
    • Mental Health support service
    • Website
  • Embrace Multicultural Mental Health
  • Relationships Australia 'Time to Talk': 1300 022 966
    • Time 2 Talk is for people experiencing any number of difficulties during COVID-19 that could be relating to their families, households, their personal situation or work life and just want to talk to someone.
    • Website
  • Link2home: 1800 152 152
    • Provides 24/7 referral to accommodation and homelessness services
    • Website
  • NSW Aging and Disability Abuse Helpline: 1800 628 221
    • 9am – 5pm, Monday – Friday
    • Website
  • NSW (STARTTS):
    • Service for the Treatment and Rehabilitation of Torture and Trauma Survivors.
    • Website
  • QLife: 1800 184 527
    • 3pm-12am service QLife is Australia’s first nationally-oriented counselling and referral service for LGBTI people.
    • Website
  • SANE Australia: 1800 187 263
    • Information about mental illness, treatments, where to go for support and help carers.
    • Website
  • Support after Suicide:
    • Information, resources, counselling and group support to those bereaved by suicide. Education and professional development to health, welfare and education professionals.
    • Website
  • Disability and Carers (Australian Government Department of Social Services)
    • Information and referrals for people with disability and their supporters about Coronavirus (COVID-19).

    • Website

  • NSW State Emergency Service:
    • School education resources to assist with planning and responding to natural disasters. 
    • Website
  • Hearing Australia: 0416 686 251 or Live Chat feature
    • Support for hearing health, including batteries, cleaning of hearing devices, repairs or spare parts for your hearing aid, check in and maintenance and replacement ear pieces.
    • Website
  • NBN Co relief and assistance package:
    • Helping internet providers to connect low-income families with home schooling needs and assisting small and medium businesses and households facing financial hardship.
    • Website

  • E-Safety Commissioner

  • Provides online safety information, resources and programs targeted at children, parents and young people

  • Website

For many people, including victim-survivors of family violence, being at home is not always a safe place.

Family violence incidents are likely to increase as a result of the COVID-19 pandemic. We recognise that for many people, public health and community containment measures introduced to reduce the spread of COVID-19 such as social distancing and self-isolation, as well as increased financial insecurity and reduced ability to leave relationships, may increase their risk of family violence.

Have a Safety Plan

A safety plan is a personalised, practical plan that includes ways to remain safe while in a relationship, planning to leave, or after you leave.

Public health measures that are in place to contain COVID-19 might require you and your family to stay home where possible and have limited social contact. Having a safety plan can help you to protect yourself during this difficult time. The best way to make a safety plan is in consultation with a support service, in particular a specialist family violence service.

Things to consider for increasing safety during a family violence crisis:

  • If you sense trouble or find yourself in an argument, move to a 'lower risk space': rooms with two exits and fewer things that can be used as weapons, where you can be seen or heard from the outside.
  • Kitchens, bathrooms and garages are more dangerous than living rooms, dining rooms or bedrooms. Learn - and teach your children - to get positioned 'between trouble and the door'.
  • Teach the children how to call police 000 and to know their home address.
  • Where possible have a charged phone and a back-up plan in case you are separated from your phone, for example, have a hidden second phone.
  • Create signals and/or code words that will let your children know to get out and go to a pre-arranged place of safety.
  • Create signals that will let your neighbours/family members know to create a supportive or defusing presence or call 000. For example, a turned-on porch light, drawn curtains.
  • Have an escape plan and back-up. Rehearse getting out in the dark and with the children. Keep spare keys and important documents where you can get to them readily. Have some money stashed away for emergencies.
  • Consistent with their age, their instincts and their skills, develop safety plans for the children - about calling help or getting to a place where they will be safer.
  • Do whatever it is you need to do to buy time and/or space, to defuse the situation, or to protect yourself and your children.
  • Be extra mindful of good hygiene practices: wash your hands regularly, avoid touching your face, minimise contact with surfaces that other people have had contact with.
  • Travel restrictions may impact your escape or safety plan – it may not be safe for you to use public transportation or interstate flights may be cancelled.
  • Think about the types of essential services you may come into contact with during the COVID-19 restrictions (such as school, GP and other healthcare services, post office, supermarkets) and how you can use them as part of your safety plan.
  • Your plan should be flexible enough to enable you to implement contingency plans if your original plan becomes unfeasible.

For more information about how to make a safety plan and to access online safety planning support, visit the 1800 RESPECT Safety planning webpage.

Listed below are factsheets developed as part of a series from Legal Aid NSW that aim to help answer questions about COVID-19 and family law:

COVID-19: It's not safe for me to stay at home - what should I do?
During the COVID-19 pandemic, it may be harder for you to find a time when it is safe to leave your home because of family and domestic violence. This factsheet provides information about things you should consider when making a plan to leave.

COVID-19: Are you worried about domestic and family violence?
Domestic and family violence can become worse during a crisis. During the COVID-19 pandemic, you might be worried about your safety, or the safety of someone you know. This factsheet has information about keeping safe during the COVID-19 pandemic.

COVID-19: Apprehended domestic violence orders
Domestic and family violence can become worse during a crisis. Police can make an application in court for an apprehended domestic violence order to keep you and your children safer.

COVID-19: Child support and family payments
If care arrangements for your child change or your income changes because of COVID-19, this could affect your child support assessment and family tax benefit payments. This factsheet aims to help answer your questions.

COVID-19: Financial stress for separating families
Separation can be a time of financial stress for many families, and many people have lost income due to the COVID-19 pandemic. This factsheet offers tips for dealing with financial stress when you are going through separation.

COVID-19: Mediation by telephone
Because of the COVID-19 pandemic, there have been changes in the way family law courts operate. This factsheet is about how a mediation, or family dispute resolution conference, can help you resolve your family law problems quickly and without the need to go to court. 

 

Reach out for help

While people are encouraged to stay at home, it is important that you know you can reach out for support. Specialist family violence services are open and available for support and advice for anyone experiencing family violence who is worried about how potential self-isolation or quarantine will impact on their safety and wellbeing.

In the event of an emergency call

000

Burwood Police station

Call 9745 8499

National sexual assault, domestic family violence counselling service

1800RESPECT will continue to operate as usual during the COVID-19 health emergency.

They are open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.

Call 1800 737 732

(1800 RESPECT)

 

Interpreter 13 14 50

Women’s Domestic Violence Court Advocacy Services

WDVCASs provide women and their children with information, advocacy and safety planning where appropriate. They provide referrals to services including housing, counselling, financial assistance or health services.

A number of WDVCASs work with solicitors from the Domestic Violence Unit or Domestic Violence Practitioner Scheme, who can provide legal advice on matters including:

  • Apprehended Domestic Violence Orders (ADVOs)

  • financial advice

  • family law

  • immigration

  • and other issues

Call 1800 938 227 (1800 WDWCAS)


Legal Aid NSW Domestic Violence Unit

While legal aid NSW Domestic Violence Unit are not currently providing their usual face-to-face services, advice and duty services are available over the phone to clients who are experiencing domestic violence and need help with any of the following issues:

  • Duty representation in the Family Court;

  • Duty representation in some ADVO lists in the Local Court (including for defendants who are primary victims of violence)

  • Family law (Parenting and property issues);

  • Care & Protection;

  • Divorce;

  • Child Support;

  • ADVOs;

  • Victim’s Support; and

  • Other legal issues the client is having because of domestic violence

The Legal Aid DV team is made up of lawyers, social workers and financial counsellors who work collaboratively to support clients.

Call 9219 6300


Burwood Community Welfare Services

Support women who are affected by domestic and family violence:

  • Refer clients to appropriate agencies

  • Help with practical needs where possible

  • Phone counselling is available

  • Case work caseworker can contact Legal Aid ask for advice on behalf of the client

  • Advocacy

They are still supporting clients by scheduling appointments and then conducting on the phone counselling.

Call 9744 1866


Metro Assist Family team are still providing the following:

  • Casework support for any families, youth and children who may be vulnerable and experiencing difficulties.

  • Our Psychologist is also taking referral for children, youth and families

  • Community team will be setting up support groups via our Face Book page. If any community member is interested please email Geneve.OConnor@metroassist.org.au

Call 9798 1700

Families, youth or children can call us on 9798 1700 9am till 5pm Monday to Friday.

For support in a crisis please call the NSW Mental Health Line on 1800 011 511 (24 hours/ 7 days a week) or in an emergency call 000

In case of emergency, fire, medical or police, please call 000.

CatholicCare: 13 18 19

  • Services for those struggling with addiction.
  • Conduct in person, telephone and video counselling and group service delivery.   
  • Gamble Aware Counsellor – Speciality Service Provider.

  • Family Recovery – Specialty Family Counselling and Support for all family members

  • Financial Counselling –  for Problem Gamblers.

  • Relationships and Family Counselling – Generic Relationship and Family Counselling.

  • Also provide men’s behaviour change programs, DFV Victim services, Parentline, Carers line, parent education services, and a range of other services.

 

 

Register your intention to claim a Centrelink payment if you’re affected by Coronavirus. 

To learn about the Australian Government’s announcement regarding more financial assistance for coronavirus affected job seekers go to the Services Australia website.

Australian Government Job Hub

Supporting businesses and those Australians looking for work.

Go to the  DESE website.

Ethical Jobs

Go to the ethical Jobs website.

 

TAFE NSW

 

 

Anti-Discrimination NSW Covid-19 Toolkit

  • The NSW Government will fund temporary crisis accommodation for stranded international students as part of a $20 million package protecting the vulnerable and maintaining the State’s track record as a leading global study destination.

    “The package includes a temporary housing scheme, targeted at students in genuine need and delivered through approved student accommodation or homestay providers.   
    "It also provides increased support via the International Legal Service NSW, making available 50,000 free subscriptions to the multilingual My Legal Mate student app".

    A new 24/7 international student support service, through the NSW Government COVID-19 hotline (13 77 88), will offer free advice and information about other measures, including the moratorium on rental evictions and medical, mental health, legal and emergency support.

  • Call the Service NSW hotline (13 77 88) for further information on COVID-19 support available or visit the website here.
    For any other enquiries please email contact@Multicultural.nsw.gov.au
  • International Student Welfare Services Hub
    •   In response to the COVID-19 crisis, Study NSW has launched the International Student Welfare Services Hub connecting international students with the broad range of support services across the State.
    • Website
  • Red Cross: 1800 733 276

SBS Coronavirus Explained In Your Language

Multicultural NSW Translating Services

NSW Justices of the Peace (JP) Register

  • Can be used to find registered JP's and their contact details by suburb. 
  • Website

 

 Our communities and businesses are facing unprecedented challenges and stresses in the face of Covid-19. In an effort to keep our community safe and connected Burwood Council has developed an interactive shopping and medical centre mapping resource, facilitating access to key health and wellbeing information and services.

Medical Centre and Supermarket Interactive Map

There are arange of government websites that provide health information relating to COVID-19: 

Alternatively you can call the Coronavirus Health Information Line on 1800 020 080 for information on novel coronavirus. The line operates 24 hours a day, seven days a week.

Online Safety Links

As many of us are now working or studying from home, being aware of the potential dangers of being online is more important than ever. 

Practical tips on what you can do to protect yourself online

Tips for online shopping

For Parents

  • Learn tips and strategies for keeping your kids safe online. An easy to use resource
  • See tips for using YouTube safely, and how to report abuse or concerns.
  • An informative resource for parents and carers on cyberbullying and how to prevent it.
  • General tips on eSafety for parents from the eSafety commissioner. 
  • This one is for the kids! The Online Safety Quiz is your chance to show that you know how to be a safe Internet surfer
  • This guide covers some of the key online safety issues for young people and includes a range of practical tips and advice on what to do if things go wrong. You can also find a list of important services that can offer extra support. The guide can be downloaded in a variety of languages including Chinese, Greek, Italian and Spanish
  • Being online can be fun and exciting, but it also comes with some risks. Find out what these are and what you can do to stay safe online

Remember to always  "Think before you post, chat, upload or download" - eSafety.