COVID-19 (Coronavirus) Update

If you are experiencing flu-like symptoms, have returned from overseas travel in the last two weeks have been in contact with someone who has been diagnosed with or showing symptoms of COVID-19 please contact your Doctor. We request you do not come into Council. You can contact us on 9911 9911 or email

More information on COVID-19

Everything you need to know about COVID-19 including frequently asked questions and updates can be found at NSW Health

For updates on Council’s response to COVID-19 follow us on  Facebook Twitter, Instagram  or Wechat

COVID-19 (Coronavirus) in-language resources

Information resources available in several  languages to assist your communities.

Visit NSW Health's Resource Page

What is Council doing in response to COVID-19

Updated on 26/05/2020

To translate this page into your language, please click 'Select Language' on the top right.

Burwood Cares


New Care Packages

Burwood Council has expanded the Burwood Cares program with two new care packages released today.

The program aims to directly engage with the community in a targeted response to the current Covid-19 (Coronavirus) pandemic.

Council’s community and library services team have developed two new care packages for vulnerable community members impacted by Covid-19.

The new care packages available to local residents include:

  · A hygiene pack consisting of 4 rolls of toilet paper and 500ml hand sanitiser

· A craft pack consisting of a brand new fiction or non-fiction book and children’s activities including mini scrapbook, stickers, a cardboard Easter hat and pencils.

The Hygiene Pack will be distributed based on need while the Craft pack is available to Burwood residents who are socially isolating with children. Residents can find more information about accessing the packages as well as Burwood Cares useful contacts and updates by visiting Burwood Cares section on our website.

Residents in need of a friendly phone call from Council or a community service can also contact Council on 9911 9911.

Under the banner ‘Burwood Cares’, Council will facilitate and share information on what’s happening in the area and helpful tips, updates on Council services and links to other agency programs and services.

Council’s website will also become a noticeboard for restaurants and cafes to promote what they offer so locals can support them. Community members and groups can also highlight what initiatives they are undertaking to help those in the area who are vulnerable or alone.  If you would like to contribute to the noticeboard, information can be emailed to

Council will use social media to share your stories of good neighbours and clever initiatives that connect our community members and demonstrate that Burwood Cares via #burwoodcares Council will continue to follow the advice from NSW Health in our efforts to update the public on a regular basis as information becomes available.

Please stay in touch with our website at For additional specific information on COVID-19 (Coronavirus), including updates, alerts and resources, please visit the Coronavirus page on the NSW Health website at 

Mayoral Minute 24 March meeting on Covid-19

Please note the below resolutions were approved by mayoral minute at the council meeting.

In response to the unprecedented circumstances caused by the global pandemic COVID-19 (Coronavirus) affecting our Council and our country:

  • Council commences the rollout of the “Burwood Cares” program, aimed at supporting community and businesses during these challenging times
  • Council writes to all residents, in both English and Chinese, to urge them to comply with self-isolation and social distancing directives, whilst encouraging safe community support amongst neighbours
  •  Council implements alternative solutions to reactivate community groups, such as children, youth, migrant and senior groups
  • Council develops an information campaign to list all human and social services available for citizens and any specific initiative launched by the State and Federal Governments to support people in need or in vulnerable conditions
  • Council reviews its Rates and Charges Hardship Assistance Policy to ensure the most equitable assessment is performed in the event of unpaid rates by residents
  • Council waive all mandatory health inspection fees for the next six months
  • Council continues its increased program of cleansing and booked clean-ups
  • Council adopts a flexible and pragmatic approach to enforcement and compliance action for the next six months, including the increase of the grace period for ticketed and timed parking to 15 minutes, and concentrating on situations that present a health or safety risk
  • Council provides a 3-month credit to all businesses who have paid a licence for outdoor dining for 2019/20, once business returns to normal
  • Council conducts a comprehensive review of all fees and charges to determine those that could be adjusted during the next six months and report to the next Council meeting
  • Council implements an appropriate rent relief package for cafés, sporting facilities and childcare centres for which Council is the landlord, with further relief measures to be assessed and implemented by the Mayor as needed
  • Council performs a comprehensive review of Council’s budget for 2019/20 and 2020/21 to unlock funding for possible community activities required under the COVID-19 pandemic, and to identify potential savings from other activities currently placed on hold
  • Council provides an update to Council via a memorandum as to which key infrastructure projects should progress or be placed on hold based on a safety, resource and financial risk assessment
  • Council develops a targeted section on Council’s website dedicated to information and resources for businesses, including links to the Federal Government’s stimulus package and any support package provided by the NSW Government
  • Council prepares a package of information to be sent to all businesses in the LGA, under Council’s new initiative “Burwood Cares”
  • Council increases its processing and payment of invoices to suppliers to a weekly basis, to guarantee cash flow for our business partners
  • The Mayor writes to the Minister for Local Government, the Premier of NSW, the Federal Member for Reid and the State Member for Strathfield to urge consideration of financial support for NSW councils in the delivery of these much needed essential services.

Proactively managing the risk

The COVID-19 coronavirus is an evolving situation which Council continues to monitor, take precautionary measures and act, to ensure the safety of the community and staff.

Council is well prepared for crisis situations and has activated its Business Continuity Plan. A Crisis Management team has been established to oversee and coordinate how Council is responding to the situation. This enables agile decision making, consistency of communication, continuation of services, establishing of safety protocols and other ways to support the community.


Changes to Council Events and Community Programs

Council continues to follow the advice from the State and Federal Government and has suspended all non-essential gatherings of more than 100 people. This includes Easter in the Park planned for 4 April and the ANZAC Day March and commemoration service. However, we will decorate our streets with ANZAC Day banners and lay a wreath at the Arch in commemoration of the diggers, lest we forget. Updates or forthcoming planned events will be put on the website as decisions are made closer to the time.

As an additional precaution, Council has Suspended community activities   such as Mobile Playvan and seniors programs to protect our elderly and vulnerable community members.

Changes to Council Services 

  • The Home library Service will continue with protocols in place that will reduce risks and ensure safety including quarantining and cleaning the return books.
  • While Burwood Library remains closed for upgrades online resources are still available to Library members. To join simply fill in our online membership form
  • During this time, sporting fields and community venues are unavailable for hire. 
  • Playgrounds and skateparks have been closed as have table tennis tables.
  • Parks remain open but social distancing and government restriction guidelines o maximum numbers to be followed.
  • These guidelines including a maximum of two persons gathering or one household and one person.
  • Clean up services will continue and Council will increase kerbside clean up services.
  • With the welfare of our staff and community in mind, the Customer Service Centre has closed until further notice. 
  • To speak to a customer service officer, please call 02 9911 9911.
  • To raise a request, please send an email to 


Lodge a request online