Our response to COVID-19

Council continues to follow the advice from the State and Federal Government about events and all events follow COVID safe protocols. 

The COVID-19 corona virus is an evolving situation which Council continues to monitor, take precautionary measures and act, to ensure the safety of the community and staff.

Council is well prepared for crisis situations and has activated its Business Continuity Plan. A Crisis Management team has been established to oversee and coordinate how Council is responding to the situation. This enables agile decision making, consistency of communication, continuation of services, establishing of safety protocols and other ways to support the community.

Council is committed to maintaining core services during the COVID-19 situation. Our crews will continue to remove waste and increase clean-ups, keep the streets and public places and spaces clean, and monitor the area. Customer service and the call centre will continue to operate as usual.

Safety measures have been put in place when engaging with the community which involves staff maintaining a safe space around people or social distancing, no handshaking and checking on people’s health status before interactions.

Council is reviewing and improving its practices to make it easier for the community to do their Council business online, by phone, via email, or to receive council permits through the mail, to minimise the need to visit Council in person.

Increased hygiene practices are encouraged by displaying information posters and installing hand sanitisers at the lifts and entrance to Council and at the customer service counters. The Federal Government has launched a campaign to help stop the spread and stay healthy.

Extra cleaning of public spaces has been allocated with an increased focus on cleaning touchpoints such as traffic lights, bins and planter boxes and in park amenities and Council facilities.