Our response to COVID-19

Customer Service Centre 

Customer Service has relocated to 2 Conder Street Burwood. 

Opening hours:

Monday to Friday 8.30am to 4.30pm

Burwood Library

Burwood Library is now open at 2 Conder Street, Burwood.

Opening hours:

For vulnerable people only, including Seniors:

Monday to Friday 9.00am to 10.00am

For the general public:

Monday to Friday 10.00am to 4.30pm

Saturday and Sunday Closed

Home library Services

The Home library Service will continue with protocols in place that will reduce risks and ensure safety including quarantining and cleaning the return books.

Enfield Aquatic Centre

Enfield Aquatic Centre is now open with a COVID-Safe plan in place. Pre-booking is required prior to entry.

Prebooked Indoor 25m Swimming sessions here.

Opening hours:

Monday to Friday       6:00am - 8:00pm

Saturday/Sunday       7:00am - 6:00pm

Public Holidays          8:00am - 4:00pm

Parks and sporting fields

Parks and Sporting Fields are available to organised groups. They must have a COVID plan in place.  

Social distancing guidelines of 1.5 metres remain in place to allow individuals continued use of parks and fields.

We will continue to follow the advice of NSW Health, for future decisions.

Community venues

Bookings of Community Centres and Halls are available here.

Bookings will be limited to reduced numbers of people and will require a COVID plan.

Other Services

• Clean up Services

     Clean up services will continue and Council will increase kerbside clean up services.

• Justice of the Peace Services

  Justice of the Peace (JP) services at Customer Service Centres and Library is available by appointment only. Call 9911 9911 for appointment.

  Available:

  Tuesday 2-4pm

  Wednesday 2-4pm

  Thursday 2-4pm

   

   

   

   

Council continues to follow the advice from the State and Federal Government and has suspended all non-essential gatherings of more than 100 people.

Updates or forthcoming planned events will be put on the website as decisions are made closer to the time.

As an additional precaution, Council has Suspended community activities  such as Mobile Playvan and seniors programs to protect our elderly and vulnerable community members.

The COVID-19 corona virus is an evolving situation which Council continues to monitor, take precautionary measures and act, to ensure the safety of the community and staff.

Council is well prepared for crisis situations and has activated its Business Continuity Plan. A Crisis Management team has been established to oversee and coordinate how Council is responding to the situation. This enables agile decision making, consistency of communication, continuation of services, establishing of safety protocols and other ways to support the community.

Council is committed to maintaining core services during the COVID-19 situation. Our crews will continue to remove waste and increase clean-ups, keep the streets and public places and spaces clean, and monitor the area. Customer service and the call centre will continue to operate as usual.

Safety measures have been put in place when engaging with the community which involves staff maintaining a safe space around people or social distancing, no handshaking and checking on people’s health status before interactions.

Council is reviewing and improving its practices to make it easier for the community to do their Council business online, by phone, via email, or to receive council permits through the mail, to minimise the need to visit Council in person.

Increased hygiene practices are encouraged by displaying information posters and installing hand sanitisers at the lifts and entrance to Council and at the customer service counters. The Federal Government has launched a campaign to help stop the spread and stay healthy.

Extra cleaning of public spaces has been allocated with an increased focus on cleaning touchpoints such as traffic lights, bins and planter boxes and in park amenities and Council facilities.

To ensure continuity of services and for the safety of our worforce, Council has deployed its administration staff across three locations

• Burwood Chambers
• Fitzroy Hall
• Operations Centre.  

Some of our people are also working from home.

For outdoor Council staff, park buildings have been set-up as temporary staff locations in order to separate teams and reduce visits to the Operations Centre.