At Burwood Council we exist to serve the local community and the public has the right to expect quality service.
Feedback is necessary and welcome. It will assist us in understanding if we are heading in the right direction or if we need to adjust our trajectory.
Compliments – The Extra Mile
Have you witnessed an example of excellent customer service by one of our officers?
Let us know by writing a short note to Council with some details. Click here
We will share the positive feedback and build our best practice portfolio.
Complaints – Learn from the Past
Complaints will assist us in improving our services, in identifying training needs, in reviewing allocation of resources and ultimately in better responding to our community’s expectations.
Click here to read our Complaints Management approach.
to view Burwood Council's Customer Service Charter.