We want to hear from you
A complaint is an expression of dissatisfaction with Council’s level and quality of service, its officers, agents, or policies and procedures affecting an individual or a group of customers.
Burwood Council will not consider the following as a complaint:
an initial request for works or services
a request for information or explanation of policies, procedures and decisions of Council
a request for information regarding Council’s assets or services
an expression concerning the general direction or the performance of Council or its elected representatives
reports concerning neighbours disputes
an expression of disagreement with Council’s policy, procedures or a lawfully made decision
For further information, please refer to Council’s Complaints Management Policy.
Please include details such as name, address and contact number.
Clearly mark your correspondence as “Complaint”, and include a brief description of the issue you would like to bring to Council’s attention.
Complaints may be lodged with Council:
By attending Council’s Customer Service Centre located at Level 2, 1-17 Elsie Street, Burwood.
The Customer Service Centre is open 8.30am-4.45pm Monday to Friday.
Direct to Council’s Customer Service Centre on (02) 9911 9911.
– Email: firstname.lastname@example.org
– Post: PO Box 240, BURWOOD NSW 1805
– Fax: (02) 9911 9900
To a Councillor
Complaints can be made to Councillors of Burwood Council.
Please refer to the Contact Your Councillors listing.
Assistance with lodging a complaint
Council is committed to ensuring complainants are not disadvantaged and will provide assistance to any person who wishes to make a complaint. Should an interpreter be required, Council will provide a language aide staff member or arrange for an interpreter through the Telephone Interpreter Service (TIS).